Cancellation Policy
Cancellation and No-Show Policy
At Lymph and Skin Hub, we are dedicated to providing exceptional care and service to each of our clients, while keeping services affordable in the nature of the current economic climate. To ensure that everyone has access to our treatments and to maintain a smooth scheduling process, we have established the following cancellation and no-show policy:
Cancellation Policy
We understand that unforeseen circumstances may arise, and life can be unpredictable. If you need to cancel your appointment, we kindly ask that you do so at least 24 hours in advance. This allows us the opportunity to offer your reserved spot to another client who may be waiting for treatment.
Cancellation Fees:
Cancellations made less than 24 hours before the scheduled appointment will incur a fee of $50. An email or text message will be sent out prior, and the client has 12 hours to discuss the nature of the cancellation reasoning. If client is able to make up their session promptly with the provider, the $50 fee may be used towards the session.
Clients are responsible for inputting their appointments into their calendars. Each client is notified and reminded via email about their appointment date/time prior to the 24-hour timeframe.
If a cancellation is made within the 24-hour timeframe on a weekend spot, a $90 fee or the full cost of the treatment will incur (which ever comes first). If a deposit is required upon booking for a weekend spot, the deposit will not be refunded in lieu.
No-Show Policy
We value each appointment and strive to provide personalized attention to all our clients. When a client fails to show up for their scheduled appointment without prior notice, it not only affects our schedule, but also impacts other clients who may be seeking treatment and could not make arrangements with essential timing.
No-Show Fees:
- If you do not show up for your appointment and do not send a message or follow up after your initial check-in, a fee of $75 or 50% of the treatment cost (whichever is greater) will be charged.
Considerations
Timeliness: Please arrive on time for your appointment. If you arrive late, we may need to adjust the duration of your treatment to accommodate our schedule. You are still responsible for the full treatment fee that was originally booked.
Rescheduling: If you need to reschedule your appointment, we would be happy to assist you in finding a new time that works for you, provided you give us the required notice (over 24 hours)
If a client repeatedly reschedules sessions without sufficient notice, the provider reserves the right to discontinue holding recurring appointments. This is to ensure fair access to scheduling for all clients.
Emergency Situations: We understand that emergencies can happen. If you encounter a significant issue, please reach out to us as soon as possible, and we will do our best to accommodate your situation.
Thank you for your understanding and cooperation. This is the unfortunate aspect of business that must be discussed to ensure fairness to both clients and the provider. By adhering to this policy, you help us serve all our clients better and maintain the quality of care that we pride ourselves on. If you have any questions or concerns regarding this policy, please do not hesitate to reach out.